Complaints procedure

It can always happen that something doesn't go quite as planned. We recommend that you first submit your complaints to us using the form below or by emailing:
info@tinyroots.nl

If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur at
https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil

Frequently Asked Questions

Yes, our products are made of food-grade 304 stainless steel and are therefore free from harmful substances.

We certainly hope you are happy with your order!
Still not completely satisfied? No problem! Register your return within 14 days via info@tinyroots.nl, and we'll be happy to help!

You will be responsible for paying for your own return shipping costs.

Enjoy free shipping on all orders over €60 or €75 outside the Netherlands.

Otherwise, shipping costs vary between €4.95 and €12.95, depending on your location and the contents of your order.

How can I reach you?

Questions or comments? Email us at info@tinyroots.nl or send us a message via social media.

Stainless steel is durable, shatter-resistant, hygienic, dishwasher-safe, and contains no chemicals that can leach. Plastic tableware wears out faster and can release microplastics—with stainless steel, you don't have that problem.

No, stainless steel is not microwave-safe. It is suitable for both hot and cold dishes and often retains temperature longer than plastic or silicone.

Both the stainless steel and silicone casings can be cleaned in the dishwasher or with warm water and mild dish soap. Avoid steel wool and harsh cleaning agents to preserve the surface.