Terms and Conditions Tiny Roots Kids Tableware - 2026

Article 1 – Definitions

In these terms and conditions the following terms shall have the following meanings:

Supplementary agreement : an agreement whereby the consumer acquires products in connection with a distance contract and these services are provided by Tiny Roots;

Reflection period : the period within which the consumer can make use of his right of withdrawal;

Consumer : the natural person who is not acting for purposes relating to his trade, business, craft or profession;

Duration agreement : an agreement aimed at the regular delivery of goods over a specific period;

Durable medium : any instrument – ​​including email – that enables the consumer or the entrepreneur to store information addressed personally to him in a way accessible for future consultation or use for a period of time adequate for the purposes of the information and which allows for the unchanged reproduction of the stored information;

Right of withdrawal : the option for the consumer to cancel the distance contract within the cooling-off period;

Tiny Roots : the natural or legal person who offers (access to) digital content and/or services remotely to consumers;

Distance contract : a contract concluded between Tiny Roots and the consumer within the framework of an organized distance selling system. This concerns products for which, up to and including the conclusion of the contract, exclusive use is made of one or more means of distance communication;

Model withdrawal form : the European model withdrawal form set out in Appendix I to these terms and conditions;

Distance communication technology : means that can be used to conclude an agreement without the consumer and the entrepreneur having to be in the same room at the same time.

Article 2 – Identity of the entrepreneur

Tiny Roots
St. Hubertusstraat 72 (not a visiting address)
5614 CK Eindhoven

Email address: info@tinyroots.nl
Chamber of Commerce number: 97829552
VAT number: NL005290893B15

Article 3 – Applicability

These general terms and conditions apply to every offer from Tiny Roots and to every distance contract concluded between Tiny Roots and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If the distance contract is concluded electronically, notwithstanding the previous paragraph, and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, the consumer will be informed where the general terms and conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise at the consumer's request.

In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly and, in the event of conflicting conditions, the consumer can always rely on the applicable provision that is most favourable to him.

Article 4 – The offer

If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. If Tiny Roots uses images, these are a true representation of the products offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.

Each offer contains sufficient information to clearly indicate to the consumer the rights and obligations associated with accepting the offer. This includes, in particular:
- The price, including VAT;
- The transportation costs;
- How the agreement will be fulfilled and what actions are required for this;
- Whether the right of withdrawal applies;
- The payment method, transportation and the implementation of the agreement;
- The period during which the consumer can decide whether to purchase the product or the period that Tiny Roots sets for a price;
- Where the consumer can find information about his/her purchase;
- The way in which the consumer can obtain information about the data he/she provided when setting up the agreement, but also how he/she can revoke this data before the agreement is completed; and
- The terms of conduct that Tiny Roots must adhere to and where the consumer can find these terms electronically.

Article 5 – The Agreement

Subject to the provisions of this Article 5, the agreement is concluded at the time the consumer accepts the offer and meets the conditions set therein.

If the consumer has accepted the offer electronically, Tiny Roots will immediately confirm receipt of acceptance electronically. As long as the entrepreneur has not confirmed receipt of this acceptance, the consumer may cancel the agreement.

If the agreement is concluded electronically, Tiny Roots will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, Tiny Roots will implement appropriate security measures.

Tiny Roots may, within legal frameworks, investigate whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance contract. If, based on this investigation, Tiny Roots has good reason not to enter into the contract, it is entitled to reject an order or request with reasons or to impose special conditions on its execution.

Tiny Roots will send the following information to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier, at the latest upon delivery of the product, service or digital content:

- The visiting address of the Tiny Roots branch where consumers can go with complaints;

- The conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

- Information about warranties and existing after-sales service;

- The price including all taxes of the product, service or digital content;

- Where applicable, the costs of delivery;

- The method of payment, delivery or execution of the distance contract;

- The requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration;

- If the consumer has a right of withdrawal, the model withdrawal form

In the case of a long-term transaction, the above provisions only apply to the first delivery.

Article 6 – Right of withdrawal

The consumer can cancel a product purchase agreement within a cooling-off period of up to 14 days without giving any reason. Tiny Roots may ask the consumer for the reason for cancellation, but is not obligated to provide one.

The above-mentioned cooling-off period commences on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or:
a. If the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by the consumer, received the last product. The entrepreneur may refuse an order for multiple products with different delivery times, provided that the entrepreneur has clearly informed the consumer of this prior to the ordering process.
b. if the delivery of a product consists of different shipments or parts: the day on which the consumer, or a third party designated by the consumer, has received the last shipment or the last part;
c. in the case of agreements for regular delivery of products during a specific period: the day on which the consumer, or a third party designated by the consumer, has received the first product.

Article 7 – Obligations of the consumer during the cooling-off period

During the cooling-off period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to determine the nature, characteristics, and functioning of the product. The basic principle here is that the consumer may only handle and inspect the product as they would be allowed to do in a store.

The consumer is only liable for the diminished value of the product that results from the handling of the product which goes beyond what is permitted in paragraph 1. The consumer is not liable for any diminished value of the product if the trader has not provided him with all the legally required information about the right of withdrawal before or at the conclusion of the agreement.

Article 8 – Exercise of the right of withdrawal by the consumer and the costs thereof

If the consumer exercises their right of withdrawal, they must notify Tiny Roots within the cooling-off period by sending an email to info@tinyroots.nl with the information from the model withdrawal form (Appendix 1) or in another unambiguous manner. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer must return the product to Tiny Roots. The consumer will have complied with the return period if they return the product before the cooling-off period has expired.

The consumer returns the product with all supplied accessories, if reasonably possible in the original condition and packaging, and in accordance with the reasonable and clear conditions and instructions provided by Tiny Roots.

You have 14 days to return the product without giving a reason, starting on the day you receive it. The product can only be returned unused and, if possible, in its original packaging with a note containing your order number. Send us an email with your return notification so we know your package is on its way. Please include your name, address, and invoice number. If you'd like to let us know why you're returning the product, please let us know.

The return address:
Tiny Roots
St. Hubertusstraat 72
5614 CK Eindhoven

If you exercise your right of withdrawal, the product must be returned to Tiny Roots with all accessories supplied and – if reasonably possible – in its original condition and packaging. If the product is damaged or the packaging is damaged beyond what is necessary to sell it, we may charge you for the reduction in value of the product. Therefore, please handle the product with care and ensure it is properly packaged when returning it.

If our return policy is not met, we reserve the right to return shipments and charge you for shipping costs.

The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer. The consumer bears the direct costs of returning the product. If the consumer exercises their right of withdrawal, all supplementary agreements are automatically terminated.

Article 9 – Obligations of the entrepreneur in case of withdrawal

If the entrepreneur enables the consumer to notify the consumer of withdrawal electronically, they will immediately send a confirmation of receipt upon receipt of this notification. The entrepreneur will reimburse all payments made by the consumer, excluding any delivery costs charged by the entrepreneur for the returned product, within 14 days following the day on which the consumer notifies them of the withdrawal. The entrepreneur will use the same payment method used by the consumer for the refund, unless the consumer agrees to a different method. The refund is free of charge for the consumer. Once the consumer has paid, Tiny Roots will refund this money as soon as possible, no later than 14 days after the goods have been exchanged or after the withdrawal. If the consumer has opted for a more expensive delivery method than the cheapest standard delivery, the entrepreneur is not required to reimburse the additional costs for the more expensive method.

Article 10 – The price

During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.

Price increases within three months of the agreement's conclusion are only permitted if they result from statutory regulations or provisions. Price increases from three months after the agreement's conclusion are only permitted if Tiny Roots has stipulated this and:

these are the result of statutory regulations or provisions, or
the consumer has the authority to cancel the agreement with effect from the day on which the price increase takes effect.

The prices stated in the offer of products or services include VAT.

Article 11 – Compliance with the agreement and additional warranty

Tiny Roots guarantees that the products comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations in force on the date the agreement is concluded.

An additional warranty provided by Tiny Roots, its supplier, manufacturer, or importer never limits the statutory rights and claims that the consumer can assert against Tiny Roots under the agreement if Tiny Roots has failed to fulfill its part of the agreement.

Article 12 – Delivery and execution

Tiny Roots will take the utmost care when receiving and executing orders for products.

The place of delivery is the address that the consumer has provided to Tiny Roots.

Subject to the provisions of Article 4 of these terms and conditions, Tiny Roots will fulfill accepted orders expeditiously, but no later than 14 days, unless a different delivery period has been agreed upon. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 14 days after placing the order.

The risk of damage and/or loss of products rests with Tiny Roots until the moment of delivery to the consumer or a previously designated representative made known to Tiny Roots, unless expressly agreed otherwise.

Article 13 – Payment

Unless otherwise stated in the agreement or additional conditions, amounts owed by the consumer must be paid during the ordering process.

The consumer has the duty to report any inaccuracies in payment details provided or stated to Tiny Roots without delay.

Article 14 – Complaints procedure

Tiny Roots has a sufficiently publicised complaints procedure and handles the complaint in accordance with this complaints procedure.

Complaints regarding the performance of the agreement must be submitted to Tiny Roots fully and clearly described within a reasonable time after the consumer has discovered the defects. Complaints submitted to Tiny Roots will be answered within 14 days of receipt. If a complaint requires a foreseeably longer processing time, Tiny Roots will respond within 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed response.

The consumer must give the entrepreneur at least four weeks to resolve the complaint amicably. After this period, a dispute arises that is subject to the dispute resolution procedure.

We recommend that you first submit your complaint to us by emailing info@tinyroots.nl. If this doesn't lead to a resolution, you can submit your dispute for mediation through Stichting WebwinkelKeur . You can also submit complaints through the European Commission's ODR platform . If your complaint isn't already being handled elsewhere, you are free to submit it through the European Union's platform.

Article 15 – Disputes

Agreements between Tiny Roots and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.

Annex I: Model withdrawal form

If you wish to cancel the agreement and return your product(s), please fill in the details below and email them to info@tinyroots.nl.

I hereby inform Tiny Roots that I revoke our agreement regarding the sale of (fill in product name).

Ordered on:
Invoice number:
Name:
Address:
Reason for return: